Privacy Policy

Privacy Policy

Effective date: 21/10/2025

At Olivia Toronto, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

1. Information We Collect

We may collect and store the following types of personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • IP address and device/browser information

  • Purchase history and customer support messages

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Send order updates and confirmations

  • Respond to customer inquiries

  • Improve our website and services

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

3. Sharing Your Information

We never sell your personal information. We may share data only with:

  • Trusted third-party services (e.g., payment processors, shipping partners)

  • Analytics and advertising providers (e.g., Google Analytics, Meta Ads)

  • Legal authorities, if required by law

All third-party partners are required to maintain confidentiality and data security.

4. Cookies and Tracking

We use cookies to:

  • Keep your shopping cart active

  • Understand browsing behavior

  • Improve user experience

  • Deliver relevant ads (retargeting, with your consent)

You can control or disable cookies via your browser settings.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and accounting obligations

6. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections or deletions

  • Withdraw consent for marketing

  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the email below.

7. Security

We take appropriate measures to protect your data, including SSL encryption, secure payment gateways, and restricted access to sensitive information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:
📩 Email: support@oliviatoronto.com