Shipping Policy

Shipping Policy

Effective Date: 21/10/2025

At Olivia Toronto, we aim to provide a smooth and reliable shipping experience. Please read our shipping terms below to understand how and when you’ll receive your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Times

We currently ship to Canada, the United States, and selected international destinations.

Estimated delivery times:

  • Canada: 8-16 business days

  • USA: 8-16 business days

  • International: 7–20 business days

⏱ Note: Delivery times may vary depending on your location, customs processing, or unexpected delays.

3. Shipping Fees

Shipping rates are calculated at checkout based on your location and the weight of your order.
From time to time, we may offer free shipping promotions on selected products or order values.

4. Tracking Information

Once your order is shipped, you will receive an email with a tracking number and link to follow your delivery status.

If you haven’t received tracking info within 5 business days, please contact us at support@oliviatoronto.com.

5. Customs and Import Taxes

International customers are responsible for any customs duties, taxes, or import fees charged by their country.
We are not liable for delays caused by customs processing.

6. Address Accuracy

Please double-check your shipping address before placing your order.
We are not responsible for orders lost due to incorrect or incomplete shipping details.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at support@oliviatoronto.com and we will investigate with the carrier.
While we are not responsible for carrier errors, we will do our best to help resolve the issue.

8. Contact

For any questions regarding shipping, feel free to reach out:
📩 Email: support@oliviatoronto.com